Staying Safe: How to Recognize and Avoid Common Suspicious Activity, Fraud, & Scams

A scam is a fraudulent activity in which a criminal intentionally and falsely represents or conceals the truth with the intent of gaining the victim’s confidence in order to steal money or personal information from them.

In many cases, scammers offer false promise, including opportunities to purchase products, invest your money, or obtain free product/service trials. They may also offer you money in the form of grants, incentives and lotteries or high returns from a minimal amount of investment. Some fraudsters may even threaten you with jail or legal action if you fail to pay them.

A banking scam involves attempts to steal your banking information in order to access your bank account.

A phishing scam is an illegal activity in which a scammer attempts to deceive you into providing them with your personal or banking information.

Phishing scammers may contact you via text message, email, social media or phone call in order to deceive you into providing them with your personal/banking particulars or attempt to direct you to a fake website to submit your personal information.

Scammers may contact you directly, either through text, email or phone calls, pretending to be representatives of an established company. These scammers may also use fraudulent caller IDs to trick you into believing they are from a trusted company. They may give you some reason or another as to why they are contacting you. No matter what reason they give, it is FALSE. The scammer has only one goal in mind and that is to deceive you in order to obtain your personal or banking information.

Fusionex never makes unsolicited phone calls or sends unsolicited emails or text messages in order to obtain personal or banking information. If Fusionex does contact you, it is only because you had initiated communication with Fusionex.

If someone claiming to be a representative from Fusionex contacts you and requests you to divulge sensitive personal information. DO NOT provide them with this information.

If they ask for your banking details (such as credit/debit card numbers, ATM card and PIN numbers, banking username and password, etc.) or personal information (full name, NRIC number, address, phone number, email address, etc.) – DO NOT provide them with this information.

To be safe, DO NOT respond to such requests at all and DO NOT open any attachments or click on any links from suspicious emails or text messages under any circumstances.

Fusionex representatives will never ask for payment of any kind without first issuing an official invoice. They will not ask you to make payment in the form of bank transfers, cryptocurrency, e-wallet transfers, cheque, cash and cash card, especially to a suspicious account.

Scammers might also attempt to redirect you to a fraudulent website in order to deceive you into giving up your personal or banking information. These websites may contain the Fusionex name, brand, logos or other such text and images that will lead you to believing that it is a legitimate Fusionex website. These are all fraudulent.

The Fusionex official websites are:

If you are suspicious of any email, text message or website, you may report it by emailing us at If you have responded to a text message, social media message, email or phone scam and have provided them with your banking information, please contact your bank immediately.